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AR CARS – TERMS AND CONDITIONS OF SERVICE
Last Updated: [DD/MM/YYYY]
Registered Address: 2 Howard Cl, Framlingham, Woodbridge IP13 9SH
Contact: +44 7554 152848 | arcarsfram@gmail.com
1. DEFINITIONS
1.1 “Ar Cars”, “We”, “Us”: Refers to Ar Cars, a private hire vehicle operator registered in England.
1.2 “Customer”, “You”: Any individual or entity using our services.
1.3 “Service”: Pre-booked or on-demand private hire vehicle transportation.
1.4 “Fare”: The total charge for a journey, including base rate, distance, time, tolls, and surcharges.
2. GENERAL TERMS
2.1 Eligibility
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You must be 18+ years to book.
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Provide accurate pickup/drop-off details; incorrect bookings may be cancelled.
2.2 Service Area
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Operates primarily in [specify counties, e.g., Suffolk, Norfolk].
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Out-of-area trips require prior approval and may incur extra fees.
3. BOOKING & PAYMENT
3.1 Booking Methods
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Online (website/app), phone (+44 7554 152848), or email (arcarsfram@gmail.com).
3.2 Fare Calculation
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Estimates are based on:
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Distance (Google Maps)
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Time (including traffic)
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Vehicle type (standard, executive, etc.)
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Final Fare Adjustments:
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Route changes requested by You.
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Waiting time >5 minutes at pickup (£2/minute fee).
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Tolls/congestion charges (e.g., London ULEZ).
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We will always notify You of the final fare before journey commencement.
3.3 Payment
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Accepted methods: Credit/debit card (via Stripe), cash (if pre-arranged).
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Corporate accounts require signed agreement.
4. CANCELLATIONS
4.1 By Customer
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Free cancellation: 48 hours before pickup.
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No-show: 100% of fare charged (pre-paid bookings).
4.2 By Ar Cars
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Full refund provided if We cancel (e.g., vehicle breakdown).
5. REFUNDS
5.1 Eligibility
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Service failures: Driver no-show, >30-minute delay.
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Billing errors: Verified overcharges.
5.2 Process
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Email arcarsfram@gmail.com within 48 hours with:
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Booking ID.
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Proof (e.g., timestamps, screenshots).
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Refunds processed within 5 business days.
5.3 Non-Refundable
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Change of mind post-pickup.
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Delays caused by You.
6. LIABILITIES
6.1 Our Responsibilities
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Provide licensed drivers with valid PHV badges.
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Maintain vehicles to UK road safety standards.
6.2 Your Responsibilities
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No smoking/damaging vehicles (£50–£100 cleaning fee).
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Child seats must be requested at booking.
6.3 Limitations
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Not liable for:
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Traffic/weather delays.
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Lost property after 24 hours.
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7. PRIVACY (GDPR)
7.1 Data Collected
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Name, contact, payment details, journey history.
7.2 Usage
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Solely for booking fulfillment and legal compliance.
7.3 Retention
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Stored securely for 7 years (HMRC requirement).
8. DISPUTE RESOLUTION
8.1 Negotiation
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Contact arcarsfram@gmail.com for informal resolution.
8.2 Legal Action
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Governed by English law; claims filed in UK courts.
9. MISCELLANEOUS
9.1 Amendments
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Terms updated periodically; continued use = acceptance.
9.2 Severability
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If any clause is invalid, the rest remain enforceable.
ACKNOWLEDGEMENT
By booking with Ar Cars, You agree to these Terms & Conditions.
Contact:
+44 7554 152848
arcarsfram@gmail.com
2 Howard Cl, Framlingham, Woodbridge IP13 9SH
